Open Letter to Ramada in Salina Kansas

Jul 01 2011 Published by under Uncategorized

I understand that you cannot guarantee my room the minute I arrive at your place of business. What I don't comprehend is how no rooms have become available between 11:30 this morning and 2:30 this afternoon. Seriously- your staff has not yet cleared one room for rental yet? Our players have to be at the field at 3 pm. You may enjoy having teenagers change in your lobby, but it is pretty damn inconvenient that not one of the dozen families waiting has a room.

You keep assuring us that our rooms will all be ready at 3pm. Unless you have one person cleaning each room in your place, I don't see how that is possible. If each keeper does several rooms, then some should be available already.

Yes, this post means another lousy review of your place on the Internet. Because, frankly, this kind of service absolutely sucks.

- Posted using BlogPress from my iPad

2 responses so far

  • Bill Hammond says:

    Even worse they do not care. Wrote Wyndham whose is corporate parent. Told me Ramada would contact me about checkin fowlup, room floors so dirty that white socks were black from walking across it and why it took 6 hours to get towels for a shower after sitting in 102 heat. Manager called once and missed me. I called back 3 times leaving cell number and got messages of return ASAP. No call. This is symtomatic of the service. I did tell the corporate office at Wyndham. If going to Salina run from this place.

  • [...] Open Letter to Ramada in Salina Kansas I understand that you cannot guarantee my room the minute I arrive at your place of business. [...]

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