Actual Conversation with Hospital Billing

Jun 01 2017 Published by under Medical Paperwork

The other day I got a bill for some of my husband's medical expenses. I went to my banking site to pay, and it was the same odd amount I had paid two weeks before. Figuring it was a duplicate bill, I called the billing office. According to their records, my payment had not been received.

My bank account had proof of payment posted on my account, so I asked about the process to get this fixed. The billing person explained that I had to send a clear image of the front and back of the cancelled check.

I had a PDF including that, along with all the routing information and dates of the electronic transactions. Damn, good digital information can be fun!

Now for the punchline; I could email this, but only within the body of the email. NO ATTACHMENTS.

Yes, the medical center was losing it's stuff* over ransomware about this time and requiring all emails with attachments be quarantined. Apparently the billing department had been told to trust no PDFs from their clientele.

I ended up printing a PDF and faxing it. In May 2017.

Collection agencies have not called yet.

*I'm trying to keep it PG here...

3 responses so far

  • becca says:

    Next time ask if you can send it by courier pigeon šŸ˜‰

    • Zuska says:

      Perhaps now would be the time to invest in a pigeon flock as a retirement income strategy, for servicing our future billing & communication needs. I will be ahead of the curve on this one!

  • chall says:

    Before I moved to the USA I had no experience of hospital bills. I've been pretty healthy and lucky not to have visited a lot until lately. I have to say that it has been very stressful for a semi-OCD person to receive all these bills. On top of not knowing "how much is it" before going for the procedure, not sure when the billing stops*, if they get paid since you never get a verified (as you noticed) and then having to call the company and explain "I have paid this so the reminder with the 'collection fee' is freaking me out". I guess I should be grateful for being healthy and not having to keep track of this while sick? It's an enormous stressor.

    I hope your husband is doing better and that you are doing well too! have a great summer.

    *especially some of the smaller charges that come in like $75 for X - a few months later.

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