Open letter to @UnitedAirlines

Jan 17 2011 Published by under Uncategorized

Dear United:

I really do understand that you cannot control the weather. Really. When I saw snow in the. Chicago forecast, I expected delays.

I was pleasantly surprised half an hour before my original flight time when the attendant announced that we would begin boarding as soon as soon as the aircraft came over from the hangar.

3 hours later, we have now finished the average ground delay at the time I arrived in Chicago. I see other planes landing and taking off in 60 to 90 minutes. What give? Is the aircraft delayed in the hangar? Really?

Don't get me wrong. Hanging in the lounge with free wine beats sitting on the tarmac with all electronic devices turned safely off. I just don't get why one express flight just turned around in less than 90 minutes while my plane sits in a hangar.

- Posted using BlogPress from my iPad

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